Accessing Your Account

How do I log in to my Intratec account?

To log in to your Intratec account:

1. Go to www.intratec.us.
2. Click the "Log In" link in the top menu.
3. Enter your registered email address and password.

After logging in, your purchased products are available under "My Products" in the left menu. For the best experience, use Google Chrome, Microsoft Edge, or Firefox with JavaScript enabled — Internet Explorer is not supported.

Do I need a work email to create an account?

Yes. Only business email addresses are accepted for account registration. Intratec operates exclusively as a B2B platform — its products can only be purchased by people acting on behalf of a company or organization, not by individuals.

Free personal email domains are not allowed. This includes domains such as gmail.com, yahoo.com, icloud.com, outlook.com, and aol.com.

To register, visit www.intratec.us/register with a valid business email address.

I forgot my password — how do I reset it?

To reset your password:

1. Click the "Log In" link in the top menu at www.intratec.us.
2. On the login page, click "Forgot Password?"
3. Enter your account email address and click submit.
4. Check your inbox for a password reset email and follow the instructions.

If you do not receive the reset email, check your spam or junk folder first. If found there, whitelist messages from @intratec.us and @mail.intratec.us. If it is not in spam, corporate email filters may be blocking it — see the next question for instructions on resolving this with your IT team.

Why am I not receiving the verification email?

The most common cause is corporate email filtering. To resolve it:

1. Check your spam or junk folder. If the email is there, whitelist all messages from @intratec.us and @mail.intratec.us.

2. If the email is not in spam, your company's email filters are likely blocking it. Ask your IT team to whitelist the domains intratec.us and mail.intratec.us using this message:

   "I need to log in at Intratec's website, one of our suppliers. Please whitelist emails from the domains intratec.us and mail.intratec.us."

If the issue persists after whitelisting, contact support via the form at www.intratec.us/help/contact-us.

Can I access my account from any country?

Geographic access depends on your subscription plan:

If your team includes users in multiple countries, a Pro or Advanced plan is recommended to avoid access limitations.

Can two people log in with the same account?

No. Concurrent access using the same login credentials is strictly prohibited — each user must have their own individual login.

Subscription plans include multiple user slots for this reason. Subscription owners and admins can add users through the "Users Management" section in the left menu. The number of available logins depends on the plan: Starter includes 2, Pro includes 3, and Advanced includes 5. All added users must have corporate email addresses from the same company domain; free personal email domains are not allowed.

How do I find my purchased products after logging in?

After logging in at www.intratec.us:

1. Click on "My Products" in the left menu.
2. Your active subscriptions and purchased reports appear on the right-hand side.
3. Click on any item to access its content.

Online viewable reports remain accessible for 365 days after delivery.