Managing Users
Adding Users
How do I add a user to my subscription?
Subscription owners and admins can add users directly from the account area. To add a user:
- Log in at www.intratec.us with your registered email and password.
- Click on "Users Management" in the left menu.
- Locate the subscription and click on "Manage Users".
- Click on "Add User".
- Fill in the required information and click on "Save Changes".
The new user will receive access to the subscription. Note that only users from the same company with the same business email domain can be added.
Only subscription owners and admins are authorized to add users. If you do not see the "Manage Users" option, your account role may not include this permission.
Can I add users to my subscription at no extra cost?
Yes — adding users to your subscription is included at no additional cost, regardless of how many users your plan allows. The number of available user seats varies by plan: Starter includes 2 logins, Pro includes 3, Advanced includes 5, and Ultimate includes up to 20. Subscription fees are determined by the plan tier and the data coverage selected, not by the number of users within those seats.
Why can't I add a user with a different email domain?
Subscriptions are restricted to users within the same company, which is enforced by requiring that all users share the same business email domain. This means if your subscription was registered under @yourcompany.com, only colleagues with an @yourcompany.com address can be invited — users with a different domain, even from a partner or affiliated company, cannot be added under Starter or Pro plans.
Advanced plan subscribers may request Multiple Domain Access, subject to approval by Intratec. This feature is designed for business groups where teams operate under different but related corporate email domains.
Free personal email domains (Gmail, Yahoo, Outlook, etc.) are never allowed, regardless of plan.
Roles & Ownership
Who can manage users on a subscription?
Subscription owners and admins can add users to a subscription. Ownership transfers, however, are restricted to the subscription owner only — admins cannot initiate an ownership change.
In practice, this means:
- Owner: full control — can add users, assign admin roles, and transfer ownership.
- Admin: can add users but cannot transfer ownership or access billing information.
- Standard user: can access subscription data but has no user management capabilities.
How do I transfer ownership of my subscription?
Only the current subscription owner can transfer ownership, and the new owner must already be a user on the subscription with admin status. To transfer ownership:
- Log in at www.intratec.us with your registered email and password.
- Click on "Users Management" in the left menu.
- Locate the subscription and click on "Change Ownership".
- Choose the user who should become the new owner and click on "Transfer Ownership".
Ownership transfer cannot be reversed. Once completed, you will permanently lose access to billing information for that subscription.
What happens after I transfer subscription ownership?
After a subscription ownership transfer is completed, the new owner takes full control of the subscription — including user management and billing access. The previous owner permanently loses access to billing information for that subscription. This change cannot be undone.
The previous owner retains their standard user access to subscription data (if they remain a user on the subscription), but no longer has visibility into payment details, renewal settings, or billing history.
Ownership transfer is irreversible. Before proceeding, confirm that the intended new owner has admin status on the subscription and that both parties understand the billing responsibilities involved.
Access Rules
Can two people share the same login credentials?
No — sharing login credentials is strictly prohibited. Each user must access the subscription through their own individual login. Concurrent access using the same login is not allowed and may result in account suspension.
Every plan includes multiple user seats precisely to support team access without credential sharing: Starter includes 2 logins, Pro includes 3, Advanced includes 5, and Ultimate includes up to 20.
Can users outside my company access my subscription?
No — subscriptions are restricted to users within the same company. All users must share the same business email domain as the subscriber, which means individuals from outside your organization — including contractors, clients, or partner companies — cannot be added to a standard subscription.
Advanced plan subscribers may be eligible to request Multiple Domain Access upon Intratec's approval, which can accommodate business groups where related entities operate under different corporate email domains. Ultimate plan subscribers have Multiple Domain Access enabled by default.
Even under Advanced and Ultimate plans, subscription access remains restricted to internal business use — it cannot be extended to unaffiliated third parties.
What counts as "the same email domain" for user access?
The email domain is the portion of a business email address after the "@" symbol — for example, yourcompany.com in name@yourcompany.com. All users added to a subscription must share the exact same domain as the subscription owner.
Free personal email services (such as Gmail, Yahoo, Outlook, or iCloud) are never accepted, regardless of plan.