VAT and Tax Exemption
Understanding VAT Charges
Will I be charged VAT on my purchase?
Whether VAT applies to your purchase depends on your location and whether you provide a valid VAT ID at checkout. VAT and other applicable taxes are collected by FastSpring, our e-commerce partner, in accordance with local tax regulations. Business customers with a valid VAT ID can waive the charge by entering it during checkout before completing the purchase.
How do I avoid being charged VAT at checkout?
To avoid being charged VAT, enter your VAT ID during the checkout process before submitting your order. FastSpring, the e-commerce partner that processes all purchases, will validate the ID and waive the VAT charge for eligible business customers. Make sure to enter the complete and correctly formatted VAT ID — including any required prefixes or hyphens — before completing checkout.
Who is responsible for collecting VAT on my purchase?
VAT and other applicable taxes on your purchase are collected by FastSpring, our e-commerce partner. FastSpring acts as the merchant of record and handles tax obligations on our behalf. For any tax-related questions or disputes — including refund requests for incorrectly charged VAT — FastSpring is the point of contact.
Fixing Tax Problems
My VAT ID won't validate — what should I do?
If your VAT ID fails to validate at checkout, follow these steps:
- Verify the number is correct — Confirm you are entering the full and accurate VAT/Tax ID associated with your business.
- Check the format — Ensure the ID includes all required characters such as country prefixes, hyphens, or other separators specific to your country's format.
- Request a refund if VAT was charged — If the issue persists and VAT was charged during checkout, you can request a refund through the FastSpring refund form.
VAT refunds for improperly charged amounts are processed directly by FastSpring, the e-commerce partner responsible for tax collection.
How do I get a refund if VAT was charged by mistake?
If VAT or GST was improperly charged on your purchase, you can request a refund directly through FastSpring, the e-commerce partner responsible for tax collection. VAT refund requests are handled by FastSpring — not directly by Intratec. Submit your request using the FastSpring refund form.
My organization is tax-exempt. How do I avoid taxes?
If your organization is tax-exempt and sales tax was charged on your purchase, you can request a refund through FastSpring, the e-commerce partner responsible for tax collection on all purchases. Submit your request using the FastSpring refund form.
There is no pre-purchase exemption flow available at checkout — tax-exempt organizations follow the same refund path through FastSpring after the transaction is completed.